Suvai (hereinafter “we” or “us”) highly values the protection of data and the privacy of our users and customers (hereinafter “users”). We handle the personal data of our users confidentially and in accordance with legal data protection regulations as well as this Privacy Policy.
This Privacy Policy provides users with a transparent overview of how and to what extent we – as well as third parties mentioned herein – collect, process, store, and protect personal data, taking into account the principles of the Swiss Federal Act on Data Protection (hereinafter “FADP”).
As part of our business relationship, you must provide personal data necessary for initiating and executing the business relationship and fulfilling the associated contractual obligations. Without this data, we are generally unable to enter into or process a contract. Certain website functions (such as IP tracking) also require some data disclosure.
1. Responsibility
The entity responsible under the FADP for providing the website is:
Suvai
Hauptstrasse 19
4702 Oensingen
Website: www.suvai.ch
2. Purpose of Data Processing
2.1 Provision of Our Services
Personal data refers to all information relating to an identified or identifiable natural person, e.g., name, address, telephone number, and email address.
Customer personal data is processed only to the extent necessary to provide a functional website, our content, and services (particularly the online ordering service and marketing activities).
Data submitted by users during order placement or registration is transmitted to us and stored for the purposes described herein. Data may also be transmitted to the relevant franchisee handling the individual order or application. Personal data is not processed if the website is accessed purely for informational purposes, except as outlined below.
2.2 Log File Creation
Each time our website is accessed, general data and information (e.g., IP address, date, and time of access) are automatically collected and stored in server log files. These data are not merged with other data sources.
We use aggregated statistics from user behavior to improve our website and services without identifying individual users.
2.3 Newsletter
Users may subscribe to a newsletter on our website. Consent for processing is obtained during subscription, and users may revoke this consent at any time. Data collected for the newsletter is used exclusively for sending requested information and is not shared with third parties.
2.4 Contact Form and Email Communication
Users can contact us via the website’s contact form or email. Data submitted through these channels is stored for processing inquiries and follow-ups, and is not shared with third parties except franchisees involved in the inquiry. Data may also be used to generate anonymized statistics.
2.5 Job Applications
If you apply for a position, your data will be processed to review your application and manage the recruitment process. If no employment results, personal data will be retained only as necessary for legitimate interests and in accordance with applicable data protection laws. You may object to retention at any time.
3. Disclosure to Third Parties
User data may be shared with third parties for service fulfillment, administrative/technical services (e.g., payment processing), and marketing purposes to improve the customer experience. These may include service providers, group companies, franchisees, or potential business buyers.
Third parties process data solely on our behalf and are contractually obliged to adhere to this Privacy Policy and data protection requirements. No third party uses data for its own purposes.
For online orders, personal data is shared with the relevant franchisee to process the order and may be used for the same purposes described herein.
4. Data Transfer to Third Countries
Data may be transferred abroad (e.g., EU countries) for fulfilling obligations and providing services. Recipients in countries without adequate data protection are contractually bound to comply with applicable data protection laws. Exceptions may occur for legal procedures, overriding public interest, contractual obligations, user consent, or publicly available data. Users should note that full data protection cannot always be guaranteed in countries with laws permitting government access (e.g., USA).
5. Technical and Organizational Measures
We implement technical and organizational measures to secure personal data against loss, unauthorized access, or manipulation. Users are aware that electronic transmission of data carries inherent risks.
6. Cookies and Tracking Pixels
Our website uses cookies and tracking pixels. Cookies are small text files stored in the browser. Session cookies are deleted at the end of the visit, while others remain until manually deleted. Tracking pixels help with statistics and marketing analysis. Disabling cookies may reduce website functionality.
7. Web Analytics, Third-Party Tools, and Social Networks
Web Analytics
We use tools like Google Analytics for statistical analysis. IP addresses are anonymized. Data may be transferred to servers abroad. More information: Google Privacy Policy.
Third-Party Tools
We use tools like Google Maps and Google Web Fonts. Use of our website constitutes consent to data collection and processing by these tools.
Social Networks
Plugins from social networks (YouTube, Facebook, TikTok, LinkedIn) are used for embedding content. No data is sent without user interaction. Clicking plugins may allow the network to collect data.
8. User Rights
Users may request information about personal data stored by Suvai at any time. Consent to processing (e.g., newsletter) can be revoked via email. Lawful processing prior to revocation remains valid. Users also have rights under applicable data protection laws.
9. Data Retention
Data is stored only as long as necessary for its purpose, legitimate interests, or until consent is revoked. Legal requirements may also mandate retention. Once no longer needed, data will be deleted or anonymized.
10. Updates
We may update this Privacy Policy at any time. The version published on our website is always applicable.
Contact: info@suvai.ch | +41 62 530 35 33 | Hauptstrasse 19, 4702 Oensingen, Switzerland